Kanwalpreet Singh

3753 Branding Iron Pl, Dublin, CA. 94568

925-999-8984 Cell * kanwal.chawla@gmail.com

 

Management/Senior Voice Engineer

 

 

Information Technology ~ Business Strategies

 

 

Technology and business visionary with 10+ years of hands-on experience in the architecture, design, deployment, and support of IT solutions. Background includes development of corporate IT strategies and complex enterprise network design and security. Possess strong analytical and problem solving skills and root cause analysis for issues and subsequent solutions.

 

TECHNOLOGY FOCUS

·          Voice Infrastructure Design and Implementation

·          Cisco Unified Communications Manager(4,7,8+), CME/CUE, Unity Connection(8+), Cisco Unity

·          Cisco Unified Contact Center Enterprise, UCCX, Unified Communications and Collaboration

·          Quality of Service

·          MGCP, SCCP, SIP, H323, MPLS, BGP, OSPF, VRF

·          Multi-Protocol Routing Architecture and Integration

·          WAN Architecture and Integration, Cisco Routers 7XXX, 6XXX, 45XX and Switches 37XX, 35XX

·          IT Operations Development and Deployment

·          Protocol Implementations

·          LAN Switching Architecture and Integration

·          Application Performance Analysis

·          Polycom Video Conferencing (HDX, ATX 300), Polycom MCU(RMX), Polycom Recording Server (RSS), CMA

·          Mentoring, Communication, Leadership

 

CURRENT CERTIFICATIONS AND EDUCATION

·          Master of Sciences (IT) – California State University, Fullerton, USA (April 2013).

·          CCIE Voice (Written) – In process of attempting CCIE Collaboration Lab.

·          CCVP/CCNP(Voice) – Cisco Certified Voice Professional/Network Professional

·          CCIP – Cisco Certified Internetwork Professional (MPLS)

·          CCNP - Cisco Certified Network Professional

·          CCDA – Cisco Certified Design Associate

·         Microsoft Certified Systems Engineer – MCSE(NT/2000)

WORK EXPERIENCE

Principal Consultant (IP Telephony)                                                                                                  Feb 2012 – Present             

 

Verizon, Walnut Creek, CA             

·          Implementation of Cisco UCM (8.6), Cisco Unity Connection (8.6), Cisco Emergency Responder (8.6). – Client - Confidential.

·          Integration of Genesys Voice Platform and NICE Recording Servers with Cisco CUCM 8.6 (2a). – Client - Confidential.

·          Integration of CUCM with LDAP and CUCxn with Avaya Interchange Messaging System. – Client - Confidential.

·          Implementation of Cisco ASR 100X (Pass-through/Consume). – Client - Confidential.

·          Implementation and Integration of SIP trunk with Service Provider for 100% SIP calls with SIP-INVITE/RE-INVITE and SIP-REFER. – Client - Confidential.

·          Implementation of SRTP in Voice platform including Secure Conferencing and Encrypted Voicemails – Client - Confidential.

 

Sr. Network/Voice Engineer                                                                                                                November 2010 – Present             

 

Align Technology, San Jose, CA             

·          Design and Implementation of VOIP network in EU, US, CN, JP and US for corporate expansion on Cisco UCS C and B Series platforms.

·          Provide support on corporate VOIP network including all sites within US and overseas.

·          Responsible for VOIP infrastructure including Cisco Call Manager (7.1(x), 8+), Cisco Unity(5 and 8+) and UCCE(Contact Center Enterprise).

·          Responsible for Cisco Unified Intelligent Contact Management Enterprise.

·          Manage MPLS network for whole Align sites with QOS.

·          Manage PRI voice circuits at all Align locations.

Sr. Network Consultant                                                                                                                October 2006 – November 2010

BT INS Inc, Walnut Creek, CA

 

Clients:

 

AT&T

 

·       Designed and implemented AT&T NE network with range of devices including Cisco 7613 and Juniper M320s, T320 Core Routers in EDP/ENLs.

·       Migrated the existing Layer-3 configuration from Legacy Devices to BIC (Best-in-Class Equipment) – Cisco 7613 and PE Routers (M320 and T320).

·       Designed and Implemented VRFs, BGP/OSPF in MPLS cloud.

·       Equipment including Cisco and Juniper Core devices.

·       Implemented PE devices in AT&T NTB (National Backbone) including all transports POS, OC3 and OC12.

·       Prepared EDPs for all SUP Upgrades on Cisco 45xx and Cisco 65xx and CATOS to Cisco IOS

·       Provided support to all AT&T Mobile Datacenters (Allen-TX, Bothell- WA, VTC-Atlanta, STC-Chicago)

·       Implemented various projects as per customer’s requirement. Customers included Ericsson, Acient, and Syniverse.

·       Performed implementations on technologies including  DS3, T1 and devices included Cisco 7609s

·       Designed and assisted implementation of networks incorporating BGP, MPLS, OSPF and EIGRP.

·       Assisted in migration of existing customer networks to VRFs with Backbones.

·       Merged customer traffic in VRFs

·       VRFs expansion on cards OC-12 and OC-48

 

Safeway/Blackhawk

 

·          Designed network for the support of FastForward pay method.

·          Implemented network core on Cisco 7206VXR and 6509 routers.

·          Provided support for the network of MPLS connectivity with Verizon.

·          Supported multiple remote connectivity links to the various stores of Safeway in NW region.

·          Assisted in configuring switches in Safeway locations in Northwest region.

 

Sr. Network Support Engineer              November 2005 – Oct 2006

 

AT&T Internet Services (SBC)

·          Support of MPLS/ATM/FRAME-RELAY/FRATM networks to customers.

·          Troubleshooting of all mentioned above technologies including any range of Cisco Devices.

·          Troubleshooting of all Critical services like QOS and routing issues.

·          Interaction with customers for the support of their existing services.

·          Actively involved in Routing, MPLS & QOS issues.

Network Engineer              June 2005 – Aug 2005

 

EmirCom Pvt. Ltd.(Etihad Etisalat)

 

·         Led the troubleshooting and fine-tuning of the Network covering all major cities in Saudi Arabia(Riyadh, Jeddah and Dammam)

·          Implemented Voice products such as Cisco Access Gateways AS5300, Cisco Call Manager 4.2, Cisco Unity Server, Cisco VOIP phones including 7970, 7960

·         Implemented ATM links on Cisco Routers 7206VXR redundant on every site.

·         Implemented redundant Cisco 6513 switches at each site.

·          Deployed CSM, IDS, FIREWALL modules with SUP720 (Supervisor) Engines in Cisco 6513 switches.

·         Established connectivity with Leased Lines between all sites.

·         Implemented OC-3 and Voice E1/T1 cards.

·         Implemented redundant ISDN based backup links.Designed and deployed network using BGP and OSPF routing protocols.

 

                                         

Network Engineer                                          Feb 2005 – June 2005             

OpSource India Pvt. Ltd                                         

·          Led the team in implementing and providing support to AGILE India, Germany, USA, China, and UK.

·          Implemented E1 links for connecting AGILE Bangalore, INDIA with AGILE San Jose, USA.

·          Implemented Cisco 6509 switches with dual SUP720 Engine.

·          Implemented VPN based backup links.

·          Deployed the network using routing protocols such as BGP, EIGRP, and OSPF.

·          Designed VLAN segmentation, management, and DHCP.

·          Established site – to – site VPNs’ from Bangalore, INDIA to San Jose, USA.

Network Engineer                            May 2001 – Feb 2005

Net Technologies

·          Designed and Implemented LAN/WAN with Cisco Networking devices.

·          Implemented and configured Cisco Routers and Catalyst Switches.

·          Implemented access-lists for securing the network.

·          Installed and Configured MS-Windows NT 4.0 Domain Controllers, File and Print Servers using Compaq Proliant Servers in Multiple Domains and administration of users.

·          Installed and configured Windows NT 4.0 and Windows 98 and 95 workstations.

·          Configured DNS, WINS & DHCP Servers

·          Implemented MS-IIS 4.0 Server for Intranet

·          Managed Switched Network and LAN issues.

·          Analyzed, recommended and upgraded Cisco IOS.

·          Managed IP Addressing allocation and assisted in troubleshooting TCP/IP connectivity issues between W/S’s

 

References available on request